FAQ

HOW DO YOU SHIP?
Items are usually shipped within 3 to 5 days of ordering, and are currently shipped via USPS First Class plus tracking. A tracking number is included and will be provided to you upon shipping.

WHERE DOES MY ORDER SHIP FROM / WHERE ARE YOU LOCATED?
Santa Monica, California. USA.

WHAT ABOUT INTERNATIONAL SHIPPING?
Yes, we do that too. Rates to countries outside of the USA are already available upon checkout. International items are shipped via United States Postal Service and you can select the service speed and price upon checkout. 

PACKAGING:
Items ship in a durable white cardboard box. All jewelry items except the Bling Rings and Earrings are packaged in a velvet drawstring bag with “Funhouse Labs” label, perfect for storing and protecting your piece when not being worn. Bling Rings and Earrings are presented in a white box.

HOW SHOULD I CARE FOR MY NEW FUNHOUSE LABS JEWELRY PIECE?
Jewelry should be put on after skin is cleaned and make-up is applied. Sunblock should be applied at least 20 minutes before putting on your jewelry. The chemicals in sunblock are very efficient at removing plating, finishes, and powder coating! 
Some components - such as clasps and connectors - are plated with either gold or silver and can tarnish slightly with time and wear.
To clean: simple soap and water is best! It's amazing what a little soap and water can do to remove tarnishing and clean a jewelry piece.
When not being worn, store your jewelry in the drawstring bag to protect from dust and tarnishing and invest in a polishing cloth and use it regularly.

SPECIAL CARE FOR BLING RINGS:
These rings have a sturdy coat of polymer powder that is baked onto the metal surface. When making these rings, I employ every technique possible to get a nice, even, durable coating on the ring surface.
However, due to the nature of rings in general, the raised settings of the stones are prominent and will have a tendency to come into contact with other objects. The coating may show some wear over time.
Also, see the note above about sunblock.
Helpful hint: clean around the stone with with a tiny cosmetic brush and white vinegar!

HELP! I DON'T KNOW MY RING SIZE!
There are several excellent charts on teh interwebs that aid in this. I like this one from Zales: http://images.zales.com/images/popups/zales_ringsizer.pdf
WHAT IF YOU DON'T STOCK MY RING SIZE?
Custom sizing is available for an additional fee of $15. Turnaround time for custom sized Bling Rings is two and a half weeks. Rings can be customized in full and half sizes from 4 to 11. There is a "Custom Size" option on each Bling Ring. Select that option and then type your ring size in the box.

CAN I RETURN AN ITEM?
While we hope you love your new piece, returns can be accepted for un-used products that are sent back within 15 days of delivery. You will be refunded in the same way you made payment. No returns on custom sized Bling Rings.
Shipping and handling fees are non-refundable.
Contact info@funhouselabs.com in the case of returns in order to acquire a return authorization number.

I HAVE AN ADDITIONAL QUESTION:
No problem! Send an email to info@funhouselabs.com